Shef

FAQs for Shefs and Shef Applicants

Shef Support

How Shef Works

Your guide to becoming a Shef. All steps required for onboarding on the Shef platform and completing your Shef application.

Shef Application Checklist

Payments, Earnings & Setting up Your Stripe Account

Getting a Food Handler's Certificate

Adding Your Profile Photo

Writing Your Biography (Shef Bio)

Insurance

2025 Taxes (1099s)

Shef Order Cancellation Policy

How much does it cost to get started as a Shef?

Is my account and menu live to customers?

When and how do I get paid for the orders I've fulfilled?

Your Account & Shef Application Process

Planning Your Menu & Setting Your Prices

Adding a Dish to Your Menu

Taking Food Pictures for Your Menu

Weekly Service and Marketplace Payouts

Your Menu

Checking Your Orders & Order Types

Getting Your Supplies Ready to Start Serving Customers

Recommended Food Containers and Portion Sizes

Rescheduling Orders & Customer Cancellations

Printing Your Order Labels

Managing Your Dish Capacity

How can I provide a refund for one of my customers?

How to label and package orders for shefs using door-to-door as their delivery method (door to door is only available in some areas)

Packing Your Orders for Door-to-Door

This is for when your dish has multiple components and extra labels need to be printed for them.

Printing Labels for Extra Dish Components

Orders, Food Packaging & Preparation

Setting Your Cooking Schedule & Order Cutoff Times

Shef Availability vs. Dish Availability

Limiting Dish Availability

Delivery & Your Schedule

Messaging Your Customers

Checking Ratings and Reviews

Responding to a Rating or Review

How to Market Your Business: Nextdoor

How To Market Your Business: Facebook Groups

How to Market Your Business: WhatsApp

Top Tip: Share with your Friends & Family

4 Ways to Make Your Menu Stand Out

3 Ways to Build a Loyal Customer Base

Being Featured on the Explore Page

How-To: Creating Promotional Codes

Top Tips: Getting More Customers to View Your Menu

Top Shefs Program

How-To: Using Shef Social

Shef's weekly subscription product for busy families & individuals. Currently available in the Bay Area, Los Angeles, New York, Chicago, Boston, Austin, Washington DC, and Seattle.

Weekly Shef Service

Marketing Template Instructions [Canva]

How-To: Providing a Great Customer Experience

Business Tools & Marketing Tips

Food Safety Resources

General Responsible Cooking Guide

Food Safety Policy & Tips for Correcting Potential Issues

Food Safety & Responsible Cooking Guidelines

Arizona Guidelines

California Guidelines

California Micro Enterprise Home Kitchen Operations

Colorado Guidelines

Connecticut Guidelines

District of Columbia Guidelines

Florida Guidelines

Georgia Guidelines

Illinois Guidelines

Louisiana Guidelines

Maryland Guidelines

Massachusetts Guidelines

Nebraska Guidelines

New Jersey Guidelines

New York Guidelines

Oregon Guidelines

Pennsylvania Guidelines

Tennessee Guidelines

Texas Guidelines

Virginia Guidelines

Washington Guidelines

Wisconsin Guidelines

Guidelines By State

Terms of Service

Privacy Policy

Become a shef

Place an order

Find answers and get help from Intercom Support and Community Experts

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