We know that situations may occur that require an order to be canceled or rescheduled. However, please keep in mind that it impacts your customer’s experience with your business and the Shef platform. It can reduce the likelihood of them ordering from you again in the future. This also reduces customer confidence in our Shef community, which can potentially diminish earning opportunities for all shefs. Since you manage the availability of your own business on the Shef platform by setting your own schedule, your customers expect you to fulfill every order you receive.

Repeated issues with canceling or rescheduling orders can result in future restrictions to your Shef account, so please make sure to keep your availability calendar up to date.

If a situation occurs where you still need to reschedule or cancel an upcoming order, send the Shef Support team a message using the red chat icon in the bottom corner of your Shef Dashboard.

Customers are able to cancel their orders for a full refund up until the cutoff time you've selected in the 'My Profile' section of your Shef Dashboard. Since cancellations can happen, always make sure to check your order breakdown page after your cutoff time before starting to prepare your orders. If a notification text or email was missed, we want to make sure you don't waste any of your time or ingredients preparing orders that have been cancelled!