You are able to choose what days you want to be available for fulfilling orders to your customers, and can also choose what days you want each dish on your menu to be available for order. This is helpful if you want to offer different dishes on different days of the week. Maybe you have a dish that takes longer to prepare and you only want customers to be able to order it on weekends, for example.
Shef availability
This refers to the days that your menu will be available to customers. These are the days that your orders will be delivered to your customers. To set your availability, go to your Shef dashboard and click on "My Availability" from the list of options.
Unavailability: Add Time Away. This is where you can set a date range for when you are taking time off, like scheduling a vacation. After selecting the dates, click "Submit."
Ongoing Availability: This is the best method for setting your schedule of when you want to be available for fulfilling orders. You simply choose the days of the week you will be consistently available. Selected days will appear in red on the calendar. Click "Save Availability" at the bottom of the page to save your changes.
Troubleshooting Common Issues
Availability Not Displaying Correctly
Ensure the correct zip code is entered when checking availability. Availability may display differently based on the zip code used for the search.
Orders on Unavailable Days
If you receive orders on days you thought you were unavailable, check your availability settings. Adjust the start and end dates to cover all unavailable days and save your changes.
Menu Items Not Showing
Menu items will not appear on your live menu until your Shef account is fully approved. Complete all onboarding steps and wait for account approval before setting availability for dishes.
FAQs on Delivery Day Policies
Why Can’t I Set Availability for Certain Days?
Availability options are restricted by region. For example, in some areas, only Sunday, Monday, and Tuesday are supported. These restrictions are based on operational decisions and customer demand.
Is the Restriction on Delivery Days Temporary?
No, some restrictions, such as the removal of Saturday deliveries in the Bay Area, are permanent. Notifications will be sent if additional delivery days are added in the future.
Dish availability refers to the specific days that an individual dish from your menu is available. It is your choice if you'd like to make a dish available every day that you cook (in that case, you can simply check off every day of the week), or only certain days of the week.
Dishes must be approved and marked as "Live" before you can set their availability. To manage dish availability, go to the "My Menu" section on your Shef Dashboard and use the circles next to each dish name to select the days it will be available. Ensure these days align with your overall availability calendar.
If you want to make a dish available for only certain days of the week, you should select/add a checkmark on those specific days and uncheck the days you want the item to be unavailable.
Red check marks mean the dish is available on that day. An X means the dish is not available on that day.
