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Why doesn't my promo code work?

Updated over 10 months ago

All of our promo codes have restrictions and expiration dates on their use. Most of the time, if you receive an error when attempting to apply a promo code, it is because the promo code is either expired or you are attempting to use a promo code that either you or your order are not eligible for.

Expired promo codes - Expiration dates are firm. If your promo code has already expired or has been disabled, we will not issue you another one or otherwise apply a discount to your order.

If you receive an error when entering a promo code:

  • You will be shown an error message that will explain why the promo code was not applied.

  • If you believe that there was a technical issue and that the promo code should have been applied to the order, feel free to reach out to our support team for help.

  • We will only extend you a new promo code in the case of a technical issue, we are not able to override the terms of the original promotion.

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