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Collection of articles for information regarding Weekly Meal Plans

Weekly Meal Plan Subscriptions

What are Meal Plans?

Where are Meal Plans available?

How do my Meal Plan orders get delivered?

How do I recycle my delivery bags and ice packs?

What days are Meal Plans delivered?

Can I receive deliveries multiple times per week?

How can I message my shef(s) for Meal Plans?

About Meal Plans

How do I change the number of meals in my Meal Plan?

How do I select dishes for my upcoming Meal Plan order?

How do I skip a Meal Plan order?

How do I cancel my Meal Plan?

Why did I receive dishes in my Meal Plan order that I didn't choose?

How do I change the delivery address for my Meal Plan order?

How do I change my Meal Plan delivery day?

Making changes to your Meal Plan, how to cancel or skip Meal Plan orders

Managing your Meal Plan orders

How do I edit the payment method for my Meal Plan?

Referral program for Meal Plans

Promos for Meal Plans

How Meal Plan payments work

Gift cards for Meal Plans

Info related to Meal Plan payments (gift cards, promos, referral programs)

Meal Plan payments

Collection of articles for information regarding the Shef Marketplace

Shef Marketplace (individual orders)

How does Shef work?

How does my order get delivered?

How do I recycle my delivery bags?

How do I message a shef?

General information on how the Shef Marketplace works

About Shef Marketplace

How to cancel a Shef Marketplace order (a single, non-subscription order)

How do I cancel my order?

How do I report an issue with my order?

How do I make changes to an upcoming order I've already placed?

How do I reschedule the delivery for an order I've placed?

How do I update the delivery address for my order?

How do I customize items in my order?

How do I view my order history?

How do I order from multiple shefs at once?

Placing gift, catering, and corporate orders

Information regarding marketplace orders (cancellations, customizations, report an issue with your order)

Orders

Referral program

Gift cards

How do I change the payment method for my order?

Payment info for the Shef Marketplace (gift cards, promos, referral programs)

Payments

How do I use promo codes?

How do I know if a promo code has been applied towards my order?

I forgot to apply my promo code, can I use it for an order I already placed?

Why doesn't my promo code work?

Do you offer promos for new customers?

What happens to my promo code if my order gets cancelled?

Frequently asked questions regarding promo code usage

Promos

Which payment methods are accepted?

How do I rate or leave reviews for shefs?

How do I delete my account?

When do I get charged for my order?

How do I reset my password?

How do I change the email address I log in with?

How do I unsubscribe or resubscribe to emails or text messages from Shef?

Is there a Shef app?

Managing your Shef account (accepted payment methods, deleting your account, viewing order history)