Shef

Contact us

Customer Support

WSS Shefs who are looking to change your menu

How to make changes to your Weekly Shef Service menu

If our current Weekly Shef Service shefs refer new Weekly Shef Service shefs.

Shef to Shef Referral Program

Collection of articles for information regarding Weekly Meal Plans

Weekly Delivery Subscriptions

What is a Weekly Delivery subscription?

Where are Weekly Delivery subscriptions available?

What days are Weekly Delivery orders delivered?

Can I message shefs before I place an order?

Are Weekly Deliveries available in my area?

What are optional extras and how do they work?

About Weekly Delivery Subscriptions

How do I recycle my delivery bags and ice packs?

How do I change the number of meals in my Weekly Delivery?

How do I select dishes for my upcoming Weekly Delivery order?

How do I skip my Weekly Delivery?

How do I cancel my Weekly Deliveries?

Why did I receive dishes in my Weekly Delivery order that I didn't choose?

How do I change the delivery address for my Weekly Deliveries?

How do I change the delivery day/window for my Weekly Delivery subscription?

How can I skip or cancel an order in my Shef subscription?

What is Shef's order cancellation policy, and what are the cutoff rules?

Making changes to your Meal Plan, how to cancel or skip Meal Plan orders

Managing your Weekly Delivery Orders

How do I edit the payment method for my Weekly Delivery subscription?

Customer Referral program for Weekly Delivery subscriptions

Promos/Gift cards for the Weekly Delivery Subscriptions

How do Weekly Delivery payments work?

Info related to Meal Plan payments (gift cards, promos, referral programs)

Weekly Delivery Payments

Where do you offer reusable, steel containers?

Are the steel containers microwave safe?

How do I return my reusable steel containers?

How do I get my reusable container deposit back?

How do I opt out of reusable steel containers?

What materials are the reusable, stainless steel containers made out of?

As a current subscriber, how do I opt into reusable containers?

Frequently asked questions about reusable steel containers

Reusable stainless steel containers

Collection of articles for information regarding the Shef Marketplace

One-Time Orders (Shef Marketplace)

How does Shef work?

How does my order get delivered?

How do I recycle my delivery bags?

How do I message a shef?

General information on how the Shef Marketplace works

About Shef Marketplace

How to cancel a Shef Marketplace order (a single, non-subscription order)

How do I cancel my order?

How do I report an issue with my order?

How do I make changes to an upcoming order I've already placed?

How do I reschedule the delivery for an order I've placed?

How do I update the delivery address for my order?

How do I customize items in my order?

How do I view my order history?

How do I order from multiple shefs at once?

Placing gift, catering, and corporate orders

Information regarding marketplace orders (cancellations, customizations, report an issue with your order)

Orders

Referral program

Gift cards

How do I change the payment method for my order?

Can multiple gift cards be combined into one?

Do gift cards cover service and delivery fees?

Payment info for the Shef Marketplace (gift cards, promos, referral programs)

Payments

How do I use promo codes?

How do I know if a promo code has been applied towards my order?

I forgot to apply my promo code, can I use it for an order I already placed?

Why doesn't my promo code work?

What happens to my promo code if my order gets cancelled?

Frequently asked questions regarding promo code usage

Promos

Which payment methods are accepted?

How do I rate or leave reviews for shefs?

How do I delete, pause or close my account?

When do I get charged for my order?

How do I reset my password?

How do I change the email address I log in with?

How do I unsubscribe or resubscribe to emails or text messages from Shef?

Is there a Shef app?

Managing your Shef account (accepted payment methods, deleting your account, viewing order history)

Account management

Terms of Service

Privacy Policy

Become a shef

Place an order

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.