Honest feedback is one of the best ways to recommend shefs to others, or to suggest opportunities for improvement. To rate and review shefs and the dishes they have prepared for you:
Head to your orders page from the main menu of shef.com and find the order you want to leave feedback about.
If you are reviewing a past order, switch to the Completed tab on the Orders page to find your previous orders.
Click the "Review" button for that order.
You will be able to provide feedback for each dish you received, leave a public review that other customers can see, and can even send your shef a private message if you had any private questions or feedback to share with them.
When Can You Leave a Review?
The review option becomes available a few days after your order is delivered. This delay allows you time to try the food before sharing your feedback. Typically:
Reviews are available three days after delivery.
In some cases, it may take up to one or two weeks for the review option to appear.
Why Can’t I Leave a Review?
There are several reasons why the review option might not be available:
Refunded or Canceled Orders: If your order was partially or fully refunded, the review option is disabled. This ensures fair feedback within the community.
Timing: The review button will not appear immediately after delivery. Wait at least three days before checking again.
Technical Issues: If the review link in your email doesn’t work, you can leave a review directly from your Orders page in the app.
Troubleshooting Tips
If you encounter issues while trying to leave a review, try the following:
Access the Orders Page Directly: Instead of using an email link, log in to your Shef account and navigate to the Orders page.
Check for Refunds: If your order was refunded, the review option will not be available.
Wait for the Review Window: Ensure that at least three days have passed since your order was delivered. If you still experience issues, contact Shef support for further assistance.
