Want to send your compliments to the shef? Have a question about your meals? Connecting with your shefs is easy!
When to reach out
Share your praise: Let your shefs know how much you loved their dishes.
Ask about preparation: Curious about how something is made? They’re happy to share details.
Request adjustments: Need an accommodation? Whether it’s making a dish less spicy or leaving out an ingredient, your shefs will do their best to help.
How to send a message
Go to your “Orders” page from the main menu (top corner of shef.com).
Find the order you want to discuss in the "Upcoming" or "Previous" orders tabs and click the “Message” button underneath it.
Select the individual shef preparing the part of your order you'd like to talk about and send them a message directly.
Where will my shef message me back?
Your shefs will get back to you as quickly as they can. Their responses will appear in the “Messages” section of the main menu.
We love fostering connections between you and the incredible people making your meals!