Have questions or need assistance? Our team is here to help!

For the quickest support, send us a message using the messenger found in the bottom right corner of your screen. Simply click the red circular message icon, then the 'Send us a message' button.

Our team typically replies within 2 hours during business hours. Conversations will continue via email if you close the messenger.

You can also reach us by email. Send your request to support@shef.com and our support team will typically get back to you within 24 hours.

Our support team is standing by during our business hours of 4am-7pm PT (6am-9pm CT, 7am-10pm ET). We typically respond to messenger chats within two hours and emails within a day.