We’re sorry to see you go, but we understand plans can change. Canceling your Weekly Delivery subscription is quick and easy:
Go to your Subscription page (this is usually the default page when you log in, or you can select “Review weekly delivery” from the menu in the top left).
Click “Manage Service” in the top right.
Select “Pause or cancel.”
Choose “Continue to cancel.”
Confirm by selecting “Yes, I want to cancel.”
Decide whether you’d like to still receive your upcoming delivery or cancel it. Note: You can pause your subscription for up to 6 weeks instead of canceling it permanently.
Important Notes
You can cancel your subscription at any time before the weekly cutoff, which is three days before the delivery date at 3:00 PM. Changes made before this cutoff will apply to the upcoming delivery.
If you wish to delete your account entirely, ensure all active subscriptions and scheduled orders are canceled first. Then, navigate to your profile and select Delete Your Account.
Confirmation of Cancellation
To verify that your subscription has been canceled:
Log in to your Shef account.
Navigate to the Orders tab.
Check the Upcoming section. If it is blank, your subscription has been successfully canceled.
You will also no longer see active subscription details in your profile. Additionally, you can request confirmation from the Shef team. They will send an email or receipt confirming that your subscription is canceled and no further charges will be made to your payment method. This confirmation may take up to one business day.
Special Scenarios
Canceling with Apple Login
If you signed up using the "Continue with Apple" option:
Log in using your Apple Private Relay email.
Follow the standard cancellation steps outlined above.
Canceling from Outside the US
If you cannot access the Shef website due to location restrictions:
Use a device or location within the US to log in to your account.
Follow the standard cancellation steps.
Canceling Without Access to the Associated Email
If the subscription is under another person's account, you must contact the account holder directly to request cancellation. Account cancellation requires confirmation from the account holder. However, cancellations must be made before the weekly cutoff, which is three days before the delivery date at 3:00 PM.