# Shef

> Hi {{first\_name|fallback:"there"}}, how can we help?

## Customer Support

- [Contact us](https://help.shef.com/en/articles/9792222-contact-us.md)
- [How to make changes to your Weekly Shef Service menu](https://help.shef.com/en/articles/13195223-how-to-make-changes-to-your-weekly-shef-service-menu.md): WSS Shefs who are looking to change your menu
- [Shef to Shef Referral Program](https://help.shef.com/en/articles/13225309-shef-to-shef-referral-program.md): If our current Weekly Shef Service shefs refer new Weekly Shef Service shefs.
- [How to update your payment information](https://help.shef.com/en/articles/16381122-how-to-update-your-payment-information.md)
- [What is a Weekly Delivery subscription?](https://help.shef.com/en/articles/10193648-what-is-a-weekly-delivery-subscription.md)
- [Where are Weekly Delivery subscriptions available?](https://help.shef.com/en/articles/10207041-where-are-weekly-delivery-subscriptions-available.md)
- [What days are Weekly Delivery orders delivered?](https://help.shef.com/en/articles/10193649-what-days-are-weekly-delivery-orders-delivered.md)
- [Can I message shefs before I place an order?](https://help.shef.com/en/articles/10196437-can-i-message-shefs-before-i-place-an-order.md)
- [Are Weekly Deliveries available in my area?](https://help.shef.com/en/articles/11156745-are-weekly-deliveries-available-in-my-area.md)
- [What are optional extras and how do they work?](https://help.shef.com/en/articles/12249671-what-are-optional-extras-and-how-do-they-work.md)
- [How do I recycle my delivery bags and ice packs?](https://help.shef.com/en/articles/10196461-how-do-i-recycle-my-delivery-bags-and-ice-packs.md)
- [How do I change the number of meals in my Weekly Delivery?](https://help.shef.com/en/articles/10196479-how-do-i-change-the-number-of-meals-in-my-weekly-delivery.md)
- [How do I select dishes for my upcoming Weekly Delivery order?](https://help.shef.com/en/articles/10196544-how-do-i-select-dishes-for-my-upcoming-weekly-delivery-order.md)
- [How do I skip my Weekly Delivery?](https://help.shef.com/en/articles/10196532-how-do-i-skip-my-weekly-delivery.md)
- [How do I cancel my Weekly Deliveries?](https://help.shef.com/en/articles/10196524-how-do-i-cancel-my-weekly-deliveries.md)
- [Why did I receive dishes in my Weekly Delivery order that I didn't choose?](https://help.shef.com/en/articles/10227491-why-did-i-receive-dishes-in-my-weekly-delivery-order-that-i-didn-t-choose.md)
- [How do I change the delivery address for my Weekly Deliveries?](https://help.shef.com/en/articles/10196556-how-do-i-change-the-delivery-address-for-my-weekly-deliveries.md)
- [How do I change the delivery day/window for my Weekly Delivery subscription?](https://help.shef.com/en/articles/10196495-how-do-i-change-the-delivery-day-window-for-my-weekly-delivery-subscription.md)
- [How can I skip or cancel an order in my Shef subscription?](https://help.shef.com/en/articles/15024488-how-can-i-skip-or-cancel-an-order-in-my-shef-subscription.md)
- [What is Shef's order cancellation policy, and what are the cutoff rules?](https://help.shef.com/en/articles/15024492-what-is-shef-s-order-cancellation-policy-and-what-are-the-cutoff-rules.md)
- [How do I set food preferences?](https://help.shef.com/en/articles/16111064-how-do-i-set-food-preferences.md): Step-by-step instruction to set household preferences and ingredients to ignore.
- [How do I edit the payment method for my Weekly Delivery subscription?](https://help.shef.com/en/articles/10196636-how-do-i-edit-the-payment-method-for-my-weekly-delivery-subscription.md)
- [Customer Referral program for Weekly Delivery subscriptions](https://help.shef.com/en/articles/10196633-customer-referral-program-for-weekly-delivery-subscriptions.md)
- [Promos/Gift cards for the Weekly Delivery Subscriptions](https://help.shef.com/en/articles/10196629-promos-gift-cards-for-the-weekly-delivery-subscriptions.md)
- [How do Weekly Delivery payments work?](https://help.shef.com/en/articles/10196618-how-do-weekly-delivery-payments-work.md)
- [Where do you offer reusable, steel containers?](https://help.shef.com/en/articles/10582085-where-do-you-offer-reusable-steel-containers.md)
- [Are the steel containers microwave safe?](https://help.shef.com/en/articles/10582038-are-the-steel-containers-microwave-safe.md)
- [How do I return my reusable steel containers?](https://help.shef.com/en/articles/10582051-how-do-i-return-my-reusable-steel-containers.md)
- [How do I get my reusable container deposit back?](https://help.shef.com/en/articles/10582065-how-do-i-get-my-reusable-container-deposit-back.md)
- [How do I opt out of reusable steel containers?](https://help.shef.com/en/articles/10582077-how-do-i-opt-out-of-reusable-steel-containers.md)
- [What materials are the reusable, stainless steel containers made out of?](https://help.shef.com/en/articles/10582083-what-materials-are-the-reusable-stainless-steel-containers-made-out-of.md)
- [As a current subscriber, how do I opt into reusable containers?](https://help.shef.com/en/articles/10582088-as-a-current-subscriber-how-do-i-opt-into-reusable-containers.md)
- [How does Shef work?](https://help.shef.com/en/articles/8009531-how-does-shef-work.md)
- [How does my order get delivered?](https://help.shef.com/en/articles/8009532-how-does-my-order-get-delivered.md)
- [How do I recycle my delivery bags?](https://help.shef.com/en/articles/8009534-how-do-i-recycle-my-delivery-bags.md)
- [How do I message a shef?](https://help.shef.com/en/articles/8009533-how-do-i-message-a-shef.md)
- [How do I cancel my order?](https://help.shef.com/en/articles/10228355-how-do-i-cancel-my-order.md): How to cancel a Shef Marketplace order \(a single, non-subscription order\)
- [How do I report an issue with my order?](https://help.shef.com/en/articles/8009540-how-do-i-report-an-issue-with-my-order.md)
- [How do I make changes to an upcoming order I've already placed?](https://help.shef.com/en/articles/10228434-how-do-i-make-changes-to-an-upcoming-order-i-ve-already-placed.md)
- [How do I reschedule the delivery for an order I've placed?](https://help.shef.com/en/articles/10228447-how-do-i-reschedule-the-delivery-for-an-order-i-ve-placed.md)
- [How do I update the delivery address for my order?](https://help.shef.com/en/articles/10224041-how-do-i-update-the-delivery-address-for-my-order.md)
- [How do I customize items in my order?](https://help.shef.com/en/articles/8009530-how-do-i-customize-items-in-my-order.md)
- [How do I view my order history?](https://help.shef.com/en/articles/8009541-how-do-i-view-my-order-history.md)
- [How do I order from multiple shefs at once?](https://help.shef.com/en/articles/8009542-how-do-i-order-from-multiple-shefs-at-once.md)
- [Placing gift, catering, and corporate orders](https://help.shef.com/en/articles/8009536-placing-gift-catering-and-corporate-orders.md)
- [Referral program](https://help.shef.com/en/articles/8009546-referral-program.md)
- [Gift cards](https://help.shef.com/en/articles/8009545-gift-cards.md)
- [How do I change the payment method for my order?](https://help.shef.com/en/articles/10223962-how-do-i-change-the-payment-method-for-my-order.md)
- [Can multiple gift cards be combined into one?](https://help.shef.com/en/articles/11156723-can-multiple-gift-cards-be-combined-into-one.md)
- [Do gift cards cover service and delivery fees?](https://help.shef.com/en/articles/11156728-do-gift-cards-cover-service-and-delivery-fees.md)
- [How do I use promo codes?](https://help.shef.com/en/articles/10228290-how-do-i-use-promo-codes.md)
- [How do I know if a promo code has been applied towards my order?](https://help.shef.com/en/articles/10228308-how-do-i-know-if-a-promo-code-has-been-applied-towards-my-order.md)
- [I forgot to apply my promo code, can I use it for an order I already placed?](https://help.shef.com/en/articles/10228316-i-forgot-to-apply-my-promo-code-can-i-use-it-for-an-order-i-already-placed.md)
- [Why doesn't my promo code work?](https://help.shef.com/en/articles/10228325-why-doesn-t-my-promo-code-work.md)
- [What happens to my promo code if my order gets cancelled?](https://help.shef.com/en/articles/10228329-what-happens-to-my-promo-code-if-my-order-gets-cancelled.md)
- [Which payment methods are accepted?](https://help.shef.com/en/articles/8009535-which-payment-methods-are-accepted.md)
- [How do I rate or leave reviews for shefs?](https://help.shef.com/en/articles/8009537-how-do-i-rate-or-leave-reviews-for-shefs.md)
- [How do I delete, pause or close my account?](https://help.shef.com/en/articles/10203646-how-do-i-delete-pause-or-close-my-account.md)
- [When do I get charged for my order?](https://help.shef.com/en/articles/10224062-when-do-i-get-charged-for-my-order.md)
- [How do I reset my password?](https://help.shef.com/en/articles/10224068-how-do-i-reset-my-password.md)
- [How do I change the email address I log in with?](https://help.shef.com/en/articles/10224072-how-do-i-change-the-email-address-i-log-in-with.md)
- [How do I unsubscribe or resubscribe to emails or text messages from Shef?](https://help.shef.com/en/articles/10224077-how-do-i-unsubscribe-or-resubscribe-to-emails-or-text-messages-from-shef.md)
- [Is there a Shef app?](https://help.shef.com/en/articles/10224102-is-there-a-shef-app.md)

## Shef Support

- [FAQs for Shefs and Shef Applicants](https://help.shef.com/en/articles/8927387-faqs-for-shefs-and-shef-applicants.md)
- [$250 New Shef Bonus Program](https://help.shef.com/en/articles/15697408-250-new-shef-bonus-program.md): Summer bonus incentive for shefs in select cities
- [How Shef Works](https://help.shef.com/en/articles/8009561-how-shef-works.md)
- [Shef Application Checklist](https://help.shef.com/en/articles/8009562-shef-application-checklist.md): Your guide to becoming a Shef. All steps required for onboarding on the Shef platform and completing your Shef application.
- [Payments, Earnings & Setting up Your Stripe Account](https://help.shef.com/en/articles/8009567-payments-earnings-setting-up-your-stripe-account.md)
- [Getting a Food Handler's Certificate](https://help.shef.com/en/articles/8009582-getting-a-food-handler-s-certificate.md)
- [Adding Your Profile Photo](https://help.shef.com/en/articles/8009594-adding-your-profile-photo.md)
- [Writing Your Biography \(Shef Bio\)](https://help.shef.com/en/articles/8009597-writing-your-biography-shef-bio.md)
- [Insurance](https://help.shef.com/en/articles/8009571-insurance.md)
- [2025 Taxes \(1099s\)](https://help.shef.com/en/articles/8797525-2025-taxes-1099s.md)
- [Shef Order Cancellation Policy](https://help.shef.com/en/articles/10812694-shef-order-cancellation-policy.md)
- [How much does it cost to get started as a Shef?](https://help.shef.com/en/articles/11066989-how-much-does-it-cost-to-get-started-as-a-shef.md)
- [Is my account and menu live to customers?](https://help.shef.com/en/articles/11067004-is-my-account-and-menu-live-to-customers.md)
- [When and how do I get paid for the orders I've fulfilled?](https://help.shef.com/en/articles/11072776-when-and-how-do-i-get-paid-for-the-orders-i-ve-fulfilled.md)
- [Planning Your Menu & Setting Your Prices](https://help.shef.com/en/articles/8009583-planning-your-menu-setting-your-prices.md)
- [Adding a Dish to Your Menu](https://help.shef.com/en/articles/8009592-adding-a-dish-to-your-menu.md)
- [Taking Food Pictures for Your Menu](https://help.shef.com/en/articles/8009595-taking-food-pictures-for-your-menu.md)
- [Weekly Service and Marketplace Payouts](https://help.shef.com/en/articles/13688297-weekly-service-and-marketplace-payouts.md)
- [Limited-Time Specials](https://help.shef.com/en/articles/14481211-limited-time-specials.md): How to offer dishes for a limited time in Weekly Shef Service
- [How to Set up Your Core Menu, Limited Time Menu, and Seasonal Menu](https://help.shef.com/en/articles/14776270-how-to-set-up-your-core-menu-limited-time-menu-and-seasonal-menu.md): Guide to setting up your core, limited time and seasonal menus.
- [Checking Your Orders & Order Types](https://help.shef.com/en/articles/8009564-checking-your-orders-order-types.md)
- [Getting Your Supplies Ready to Start Serving Customers](https://help.shef.com/en/articles/8009606-getting-your-supplies-ready-to-start-serving-customers.md)
- [Recommended Food Containers and Portion Sizes](https://help.shef.com/en/articles/8451385-recommended-food-containers-and-portion-sizes.md)
- [Rescheduling Orders & Customer Cancellations](https://help.shef.com/en/articles/8009614-rescheduling-orders-customer-cancellations.md)
- [Printing Your Order Labels](https://help.shef.com/en/articles/8009622-printing-your-order-labels.md)
- [Managing Your Dish Capacity](https://help.shef.com/en/articles/8009611-managing-your-dish-capacity.md)
- [How can I provide a refund for one of my customers?](https://help.shef.com/en/articles/11066789-how-can-i-provide-a-refund-for-one-of-my-customers.md)
- [Packing Your Orders for Door-to-Door](https://help.shef.com/en/articles/11326889-packing-your-orders-for-door-to-door.md): How to label and package orders for shefs using door-to-door as their delivery method \(door to door is only available in some areas\)
- [Printing Labels for Extra Dish Components](https://help.shef.com/en/articles/14048760-printing-labels-for-extra-dish-components.md): This is for when your dish has multiple components and extra labels need to be printed for them.
- [Stainless Steel Container Program](https://help.shef.com/en/articles/15534279-stainless-steel-container-program.md): How our Reusable Stainless Steel Program Works
- [Setting Your Cooking Schedule & Order Cutoff Times](https://help.shef.com/en/articles/8009603-setting-your-cooking-schedule-order-cutoff-times.md)
- [Shef Availability vs. Dish Availability](https://help.shef.com/en/articles/8009599-shef-availability-vs-dish-availability.md)
- [Limiting Dish Availability](https://help.shef.com/en/articles/8009600-limiting-dish-availability.md)
- [Messaging Your Customers](https://help.shef.com/en/articles/8009619-messaging-your-customers.md)
- [Checking Ratings and Reviews](https://help.shef.com/en/articles/8009579-checking-ratings-and-reviews.md)
- [Responding to a Rating or Review](https://help.shef.com/en/articles/8009585-responding-to-a-rating-or-review.md)
- [How to Market Your Business: Nextdoor](https://help.shef.com/en/articles/8092389-how-to-market-your-business-nextdoor.md)
- [How To Market Your Business: Facebook Groups](https://help.shef.com/en/articles/8092387-how-to-market-your-business-facebook-groups.md)
- [How to Market Your Business: WhatsApp](https://help.shef.com/en/articles/8092404-how-to-market-your-business-whatsapp.md)
- [Top Tip: Share with your Friends & Family](https://help.shef.com/en/articles/8092395-top-tip-share-with-your-friends-family.md)
- [4 Ways to Make Your Menu Stand Out](https://help.shef.com/en/articles/8092396-4-ways-to-make-your-menu-stand-out.md)
- [3 Ways to Build a Loyal Customer Base](https://help.shef.com/en/articles/8092401-3-ways-to-build-a-loyal-customer-base.md)
- [Being Featured on the Explore Page](https://help.shef.com/en/articles/8009590-being-featured-on-the-explore-page.md)
- [How-To: Creating Promotional Codes](https://help.shef.com/en/articles/8092386-how-to-creating-promotional-codes.md)
- [Top Tips: Getting More Customers to View Your Menu](https://help.shef.com/en/articles/8092368-top-tips-getting-more-customers-to-view-your-menu.md)
- [Top Shefs Program](https://help.shef.com/en/articles/8440982-top-shefs-program.md)
- [How-To: Using Shef Social](https://help.shef.com/en/articles/8092391-how-to-using-shef-social.md)
- [Weekly Shef Service](https://help.shef.com/en/articles/8520084-weekly-shef-service.md): Shef's weekly subscription product for busy families & individuals. Currently available in the Bay Area, Los Angeles, New York, Chicago, Boston, Austin, Washington DC, and Seattle.
- [Marketing Template Instructions \[Canva\]](https://help.shef.com/en/articles/8092337-marketing-template-instructions-canva.md)
- [How-To: Providing a Great Customer Experience](https://help.shef.com/en/articles/8092406-how-to-providing-a-great-customer-experience.md)
- [Tasting Notes Program](https://help.shef.com/en/articles/14810216-tasting-notes-program.md)
- [Food Safety Resources](https://help.shef.com/en/articles/9402763-food-safety-resources.md)
- [General Responsible Cooking Guide](https://help.shef.com/en/articles/8009547-general-responsible-cooking-guide.md)
- [Food Safety Policy & Tips for Correcting Potential Issues](https://help.shef.com/en/articles/8009624-food-safety-policy-tips-for-correcting-potential-issues.md)
- [Arizona Guidelines](https://help.shef.com/en/articles/8009550-arizona-guidelines.md)
- [California Guidelines](https://help.shef.com/en/articles/8009560-california-guidelines.md)
- [California Micro Enterprise Home Kitchen Operations](https://help.shef.com/en/articles/8009576-california-micro-enterprise-home-kitchen-operations.md)
- [Colorado Guidelines](https://help.shef.com/en/articles/8009554-colorado-guidelines.md)
- [Connecticut Guidelines](https://help.shef.com/en/articles/8009558-connecticut-guidelines.md)
- [District of Columbia Guidelines](https://help.shef.com/en/articles/8009563-district-of-columbia-guidelines.md)
- [Florida Guidelines](https://help.shef.com/en/articles/8009555-florida-guidelines.md)
- [Georgia Guidelines](https://help.shef.com/en/articles/8009559-georgia-guidelines.md)
- [Illinois Guidelines](https://help.shef.com/en/articles/8009566-illinois-guidelines.md)
- [Louisiana Guidelines](https://help.shef.com/en/articles/8009556-louisiana-guidelines.md)
- [Maryland Guidelines](https://help.shef.com/en/articles/8009568-maryland-guidelines.md)
- [Massachusetts Guidelines](https://help.shef.com/en/articles/8009570-massachusetts-guidelines.md)
- [Nebraska Guidelines](https://help.shef.com/en/articles/8009548-nebraska-guidelines.md)
- [New Jersey Guidelines](https://help.shef.com/en/articles/8009557-new-jersey-guidelines.md)
- [New York Guidelines](https://help.shef.com/en/articles/8009572-new-york-guidelines.md)
- [Oregon Guidelines](https://help.shef.com/en/articles/8009553-oregon-guidelines.md)
- [Pennsylvania Guidelines](https://help.shef.com/en/articles/8009552-pennsylvania-guidelines.md)
- [Tennessee Guidelines](https://help.shef.com/en/articles/8009551-tennessee-guidelines.md)
- [Texas Guidelines](https://help.shef.com/en/articles/8009573-texas-guidelines.md)
- [Virginia Guidelines](https://help.shef.com/en/articles/8009574-virginia-guidelines.md)
- [Washington Guidelines](https://help.shef.com/en/articles/8009575-washington-guidelines.md)
- [Wisconsin Guidelines](https://help.shef.com/en/articles/8009549-wisconsin-guidelines.md)